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Online orders over £50 and under 30 kg will be delivered by DPD UK-wide free of charge. Orders are usually delivered the next working day if they are placed before 3 p.m. (except on Saturdays and Sundays). Orders under £50 will incur a delivery fee of £3.95.

55 & 65-inch TVs will be sent via pallet service, which can take up to 3 working days.

Online orders over 30 kg and/or over certain dimensions (large items) can be delivered in a 15-mile radius free of charge direct from our superstore. Alternatively, these items can be collected.

Large items include:

• TVs above 65 inches
• Refrigeration appliances
• Washing machines
• Tumble Dryers
• Washer Dryers
• Dishwashers
• Ovens

Installation services for TVs, washing machines, refrigerators, dishwashers, tumble dryers, and ovens are available on request.

Delivery to the Isle of Man, Isle of Wight, Scottish Highlands & Islands, Northern Ireland, or the Channel Islands may incur an extra charge — please contact us for a quotation before placing an order.

We aim to process orders the same day and will contact you should your item be out of stock or delayed for any reason and offer you either a new delivery date or a refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@avensys.co.uk. Please note that returns will need to be sent to the following address: Returns at Avensys House, Fleming Way, Crawley, RH10 9JY. Please quote your order number and reason for return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package or organise a DPD collection. Items sent back to us without first requesting a return will not be accepted.

The Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer. Or through the Buyer's fault. 

You can always contact us for any return question at shop@avensys.co.uk.

At Avensys, we want you to shop with confidence, knowing you’re getting the best deals on all your tech and home appliances. That’s why we promise to price match any other store!

Our Price Match Promise – Simple & Straightforward

• The item must be brand new, in stock, and on a like-for-like basis.
• The price must be easily verifiable online on the same day by our team.

How to Claim Your Price Match*

We’ve made it super easy for you to claim your price match. Here’s how:

• Call Us — Speak with one of our friendly customer service advisors by calling 01293 515050 during working hours.
• Email Us — Drop us an email at shop@avensys.co.uk, and we’ll get back to you during normal working hours.

*A price can only be matched once. If the price changes again within a 30-day period, it can't be matched, or the difference refunded again.