We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@avensys.co.uk. Please note that returns will need to be sent to the following address: Returns at Avensys House, Fleming Way, Crawley, RH10 9JY. Please quote your order number and reason for return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package or organise a DPD collection. Items sent back to us without first requesting a return will not be accepted.

The Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer. Or through the Buyer's fault. 

You can always contact us for any return question at shop@avensys.co.uk.

Restocking Fee

The Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned if they were ordered in error or are no longer required. If the goods are faulty, then the restocking charge will not apply.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@avensys.co.uk.