Avensys

I purchased an ex display american fridge freezer back in November, 7 months later it is faulty, Avensys say we have to deal with the manufacturer direct for warranty. When we contact the manufacturer they say the warranty expired 3 months before we purchased from Avensys….. so we had a nightmare trying to resolve the warranty with Samsung, with a final attempt we contact Avensys to help us out with Samsung, within the hour the Warranty was updated and a service call was booked. Credit where credit is due, Thankyou Avensys for helping us get this sorted.

I recently purchased a Panasonic combination microwave from this Company via Amazon. My Wife and I are both 89 and 90, housebound and not very able. We had to have no less than five delivered before we received one in perfect order. Whilst Avensys can only supply what they receive from Panasonic new and in the box I must say that the cooperation received from them to resolve this distressing situation was absolutely superb and they certainly went that extra mile to please and I can not speak highly enough of their attention to detail. Thank you Avensy and I would not hesitate in recommending your Company. Ron Sims

Purchased a Panasonic Microwave Oven in black - on opening the packaging a big dent and scrape was on the side of the Microwave, which appears to have gone straight through the cardboard box - see photos. Rang the 'Superstore' but every option went through to an answer machine - would like them to send another and collect the one I have - time will tell - or it will go back and I'll buy another from Argos. Also no telephone number, or contact on the invoice at all - not overly impressed as yet.